Oakville

Incredible customer service and high quality products. Sundance goes above and beyond for their customers and don’t leave you high and dry like many companies do/would once you’ve made your purchase. We bought our hot tub approx. 2 years ago now and they’re just as quick to help out with advice and explanations as they were the day we bought it. Highly recommended for any and all hot tub needs.

Sundance Oakville and Hamilton helped us to make the right decision and select the Optima Hot Tub, we couldn't be happier with our choice. I came to Sundance looking for something that we would primarily use in the winter and to help my with my chronic pain condition but we enjoy it so much we are still using it through the summer. Sundance made it easy and was there to fully install and set it up including the gazebo which we purchased through them. Any questions or concerns we have had they are just a phone call away.

It was the middle of the pandemic, so meeting Jason who calmly answered my many in person and email questions and still does, and having a little glitch and immediate under warranty service, and having a wonderful non chlorine smelling hot tub, makes me want everyone to know how happy this picky customer has been with the product but especially the service.

We purchased our Sundance Optima with Sandy at the Spa store in Oakville. We wet tested a number of different brands and decided on Sundance and the Optima due to the superior product feel, experience and customer service. The delivery team showed up as scheduled and were friendly and efficient. Their aftercare service has been great - we needed additional details for installation in our deck and they went above and beyond to provide us with the specifications. We have been using our spa for a few years now and enjoy it almost every day! Our 3 and 5 year old have been in it constantly the past 5 months.

We purchased a Sundance Optima after working with Sandy at the Spa store in Oakville. We wet tested a number of different brands and decided on Sundance and the Optima due to the superior product feel, experience and customer service. The delivery team showed up as scheduled and were friendly and efficient. Their aftercare service has been great - we needed additional details for installation in our deck and they went above and beyond to provide us with the specifications. We have been using our spa for a few months now and enjoy it almost every day! Great way to relax after a long day!

We purchased our Sundance Optima hot tub from the Oakville store eight years ago. We've had no maintenance issues in all these years. All that's been required is changing filters and adding chemicals. Customer service has been great, from the professional installation crew to answering questions on an ongoing basis. Everyone really knows their stuff about the products.

My wife and I purchased a Sundance Spa during the lockdown which proved to be a very challenging experience, but our sales rep Mike Livermore went above and beyond at every opportunity to ensure we had an excellent customer service and purchasing experience. Mike helped us select the best spa based on our needs and he was proactive in reaching out to us with updates to ensure we had a seamless delivery experience. I rarely write reviews but in this case Mike deserves recognition for his exceptional customer-focused sales experience. Thank you again Mike.

We recently purchased an Optima from the Sundance Oakville store. I never take the time to write reviews, but in this case, I feel compelled. We love the spa...and we aren't first time owners, so we already had high expectations. While we are thrilled that we like the spa even more than our previous one, which we really liked, it is the tremendous service experience that has prompted me to write this review. When it comes to customer service, they just get it and it is obvious. If you are looking for a spa, just go into the Oakville store and talk to Brian. You will be happy you did.

We recently purchased an Optima hot tub from the Sundance Store in Oakville. All the staff have been particularly helpful, especially Steve Creek. He has answered all of our questions about chemicals and other stuff with expertise, knowledge and a bit of humour. We would definately recommend this store to anyone thinking of buying a hot tub. Everyone has been wonderful - from the store, to the delivery men and set up crew.

The Oakville Sundance Spa store was extremely knowledgeable about their products and we’re able to professionally discuss the advantages of the Sundance spas over the competition. They have also been very helpful in insuring the spa continues to operate cleanly and effectively. I would highly recommend anyone considering purchasing a new spa or looking for maintenance advice to talk with them.